CHAPTER 77

Addressing the Global Virtual Competency Gap

Steve Gens and Deb Torchia

Introduction

Globalization and organization virtualization are driving the exponential growth of global virtual work environments faster than most organizations can develop the competencies required to effectively manage the increased operational complexity. Having the competency to effectively manage global virtual complexity typically has not been viewed as a strategic lever to increase performance; however this is changing as organizations continue to struggle with facilitating cultural differences, effective virtual teaming, and establishing productive collaboration methods with external partners. Overcoming these obstacles requires a more focused strategic ...

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