VOICES FROM THE FIELD
When I am asked to work on a problem, I now lead with questions, whereas in the past I would lead with directives. I learned how to think systemically and to pay attention to what are the implications of what is happening for the organization’s strategy and the functioning of the organization as a whole … I now focus on making every interaction strategic.
Most critical to my being successful at my role are facilitation skills, being able to build coalitions, and being able to think systemically—having a sweeping understanding of how actions and decisions in various divisions and departments connect and affect each other.
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