Use the Appropriate Decision Process
If you can’t describe what you are doing as a process, then you don’t know what you are doing.
—W. Edwards Deming
This chapter presents how to choose the appropriate process to provide decision support to senior decision makers who have the responsibility and authority to make an important decision for their organization or enterprise. We address several questions. What is a good decision? How much time and effort should be devoted to the decision? Who should be involved in making the decision? How should the decision process be structured?
We first discuss the goal of any decision process—making good decisions. We present a definition of a good decision using the six essential elements of decision quality. We describe four common decision processes: two that we believe are best practices and ...