Communicating with Decision Makers and Stakeholders
I know that you believe you understand what you think I said, but I am not sure you realize that what you heard is not what I meant.
The most important thing in communication is to hear what isn’t being said.
Decision analysis is a social-technical process. The art of communication is one of the most important soft skills of the decision analyst. Our opening quotes emphasize the three basic components of communications: the sender, the message, and the receiver. It is critical to understand that the best communication involves sending, receiving, and providing feedback to the sender that verifies the message is received. Figure 13.1 shows this basic communication diagram. ...