Chapter 4. Performance Improvement: Enabling Commitment to Changing Performance Requirements
William R. Daniels, Timm J. Esque
To improve human performance, it is important to respect a performer's ability and a necessity to choose individual performance requirements in the context of many competing choices. This is especially true for organizations with multiple layers of management hierarchy. For organizations to sustain excellent performance over time, individual performance requirements must be changeable while remaining realistic and aligned with the organization's purpose.
In this chapter we use the systems approach to simplify understanding the performer's many competing performance requirements. We give special attention to the interaction ...
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