Chapter 13. Using Evaluation to Measure and Improve the Effectiveness of Human Performance Technology Initiatives
Robert O. Brinkerhoff
This chapter presents practical guidance to help performance consultants and other professionals understand the role of evaluation in human performance technology (HPT) initiatives and use evaluation as a strategic tool for leveraging continuously improved value from HPT project efforts. The first section of the chapter reviews the function of evaluation in HPT, discusses some fundamental evaluation concepts, and suggests a strategic framework within which evaluation is viewed as an integral part of HPT practice. The second section describes five critical failure modes for HPT initiatives, explaining how each failure ...
Get Handbook of Human Performance Technology: Principles, Practices, and Potential, Third Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
