Chapter 23. Performance Support Systems
Steven W. Villachica, Deborah L. Stone, John Endicott
Human performance technology (HPT) practitioners face increasing pressures to close ever-changing performance gaps, support a growing flood of new products and services, and keep workers productive, all within shrinking budgets and timelines. Performance support systems (PSS), also called electronic performance support systems (EPSS), offer a powerful means of meeting these pressures. Combining any and all conceivable interventions, PSS offer significant opportunities to improve measurably the performance of people and organizations.
INTRODUCTION
We begin this chapter by outlining our approach to investigating PSS. We then offer a detailed description of ...
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