Chapter 26. Knowledge Management, Organizational Performance, and Human Performance Technology
Debra Haney
The purpose of this chapter is to present to human performance technology (HPT) practitioners an intervention that can greatly benefit from their involvement: knowledge management. Knowledge management (KM) encompasses different aspects of an organization: people, culture, process, structure, leadership, technology, and measurement. This chapter provides an overview of KM, including its purpose, a brief history, current terms and concepts, and similar organizational initiatives that are connected to KM, such as organizational learning. It presents a framework for establishing a KM system in an organization, emphasizing the HPT skill set, and, ...
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