Chapter 32. Constructing Effective Questionnaires
Sung Heum Lee
Written questionnaires are popular and versatile in the analysis and evaluation of performance-improvement initiatives. They are instruments that present information to a respondent in writing or through the use of pictures, then require a written response such as a check, a circle, a word, a sentence, or several sentences.
Questionnaires can collect data by (1) asking people questions or (2) asking them to agree or disagree with statements representing different points of view (Babbie, 2001). As a diagnostic tool, questionnaires are used frequently for needs assessment, training-program evaluations, and many other purposes in HRD practice (Hayes, 1992; Maher and Kur, 1983; Witkin and ...
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