Chapter 35. Using Content Analysis in Human Performance Technology
Erika R. Gilmore
One of the most commonly used, if not overused, analogies in human performance technology (HPT) literature is that of describing various analysis and intervention methods as "tools in the toolbox" of the performance-improvement professional. However, at the risk of sounding clichéd, the analysis method explored in this chapter is just that, a quite critical tool in a toolbox teeming with a variety of other techniques and practices.
Content analysis can be used in nearly every performance-improvement initiative that we undertake in our profession, whether we are engaged in daily organizational performance-improvement activity or performing scholarly research in the ...
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