Chapter 43. Certification: An Alignment Intervention
Judith A. Hale
This chapter is about how professional associations and business enterprises can use certifications to ensure that their training programs build the right type of capability. Well-designed certifications link developmental activities with the knowledge and skills required for performance. Certifications can also ensure that performance standards are true measures of proficiency. The process of creating a certification program can result in by-products such as competencies, codes of conduct, training, and other development activities that are focused on what people require in order to be effective in the workplace. The process can also force vested parties to define what evidence ...
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