Chapter 54. Hidden Order of Human Performance Technology: Chaos and Complexity
Darlene M. Van Tiem, Swati Karve, Jennifer Rosenzweig
To say that we work in a world that is complex is to state the obvious. A new merger or acquisition hits the news almost weekly, and while the intent is to build a financially strong institution, it does so by throwing the two companies' existing systems, processes, and cultures into complete disarray. New technology may intend to make our lives easier, but when cell phones and wireless computers allow for twenty-four-hour-a-day and seven-day-a-week access, the pace of change goes into overdrive. Even how we manage has grown more complex. "Traditionally, managers learn that the 'right' way of supervising employees ...
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