Part II. THE PERFORMANCE TECHNOLOGY PROCESS

JIM HILL

The authors represented in this part of the handbook have come together to paint a broad picture of the performance technology process, which is, at its core, a means of adding order to systems. Throughout this book you are presented with a wide range of methods and techniques for successfully employing human performance technology (HPT). This section provides some structure regarding the flow and timing of the process and a depiction of the desired results in each major process phase.

In any endeavor, it is unlikely that order can be elegantly achieved with haphazard probes and their resulting interventions. So the HPT process has evolved over time to incorporate lessons from both general systems ...

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