Shannon Schelin, The University of North Carolina, Chapel Hill

G. David Garson, North Carolina State University


What E-Government Is and How It Is Used

History of E-Government at the U.S. Federal Level

E-Government Adoption in the United States

Theory and Typology of E-Government

Security and Privacy

Conclusion: The Future of E-Government


Cross References


Further Reading


Although there is widespread interest in the topic, e-government lacks a common definition. The American Society for Public Administration (ASPA) and United Nations (UN) Division for Public Economics and Public Administration have defined e-government as “utilizing the Internet and the World Wide Web for delivering government information and services to citizens” (UN/ASPA, 2001, p. 1). Marche and McNiven (2003, p. 75) define e-government as “the provision of routine government information and transactions using electronic means, most notably those using Internet technologies.” The U.S. General Accounting 0ffice (2003, p. 1) has also operationalized e-government as referring to “the use of information technology (IT), particularly Web-based Internet applications, to enhance the access to and delivery of government information and services to citizens, to business partners, to employees, and among agencies at all levels of government.” Finally, e-government is often summarized as a process revolutionizing the business of government through the use of information ...

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