Index
abandonment of SAM programme
ABB
Abratt, R.
account portfolio definition
account portfolio management (APM)
see also portfolio analysis
accountancy value added
activities
configurational approach
interface
activity-based costing (ABC)
actors
configurational approach
number of
adaptation
facilitation problems
switching costs
adaptiveness
administration
agility
agreeableness
Airbus
Al-Hasan, F.B.
Alajoutsijärvi, K.
ALDI
Alejandro, T.B.
alignment
high-trust relationships
inter-organizational
intra-organizational
operational
planning
strategic
supply chain partners
Aliouat, B.
alliances
Amazon
Anderson, J.C.
Andersson, D.
Ang, L.
annual processes
Apple
arbiters
Ariely, Dan
Arnold, D.
Asanuma, B.
asset specificity
AstraZeneca
Ata, Z.
Atanasova, Yana
audit process
authority
lack of
team empowerment
automotive industry
Avis Budget
Axelrod, R.
BAA Airports
Baccarini, D.
Backer, Y.
Bagozzi, R.P.
Bailey, D.E.
Baird
balanced initiative
Baldwin, C.Y.
Barclay's Bank
Barney, Jay
Barrett, J.
Barrick, M.R.
barriers to entry
basic KAM
Bauwen, G.A.
‘beautiful exit’
Beer, M.
behavioural economics
behavioural uncertainty
Belk, R.W.
‘benefit selling’
Bengtsson, M.
Bernstein, P.L.
best practice
Beth, S.
BG Group
bilateral governance
Billett, M.T.
Bink, Audrey
Biong, H.
Birkinshaw, J.
Bititci, U.S.
Black and Decker
Blois, K.
BMW
Boeing
Bohling, T.R.
Boles, J.S.
Bolton, R.N.
Bosch Automotive Aftermarket (BAA)
boundary spanning
facilitation role
global account management
importance of
political ...
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