Chapter 23. STRATEGIC EVALUATION OF THE WORKPLACE ASSESSMENT PROGRAM
E. Jane Davidson
Workplace assessment programs require a substantial investment of time, money, and expertise to develop, implement, maintain, and use effectively. A good-quality program will pay for itself many times over; a flawed one could cost the organization dearly in time, money, lost opportunities, and serious legal ramifications.
As with any other major investment, risk management and maximizing return on investment are critically important priorities for any manager or practitioner. This chapter outlines the following topics:
The evaluation imperative: Why organizations must evaluate important programs, products, services, and strategies and what is in it for those that ...
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