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Hands-On Chatbot Development with Alexa Skills and Amazon Lex by Sam Williams

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Creating a conversation flow diagram

Now that we know the parts of a conversation flow diagram, let's create one. We'll use the same pizza order conversation that we used earlier.

Start at the very beginning of the conversation. Create a symbol for the user's first utterance. This first message from the user is a really important one as it will trigger an intent:

Utterance triggering an intent

Now that the OrderPizza intent has been triggered, our chatbot can start asking the user about the pizza they want to order. We'll start by asking what topping they want and they reply with "Hawaiian":

Starting the intent

Later on, we want to remember ...

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