As we said previously, the user's intent is their purpose, the ultimate goal. Examples are ordering something, wanting to activate something on the user window, looking for shows, or simply saying goodbye. A chatbot should be able to perform some actions based on the intent it detects from the user's message.
To create an intent, click on the plus icon next to Intents; the following window is opened:
In this window, we will have to set some parameters:
- Intent name: The name of the intent.
- Contexts: This is used to manage the flow of the conversation.
- Events: This is a feature that allows you to invoke intents by an event ...
