CHAPTER
4
DISCIPLINE & DISCHARGE
THE ICE BENEATH THE WAVES: AN EXPENSIVE LESSON IN PROCRASTINATION(The Cost of Avoidance)
My client employed a salesman, Edward. His performance over 12 years could best be described as, “Once in a great while comes somewhat close to meeting expectations.”
Various corrective measures had been attempted over the years: retraining, coaching, counseling, performance improvement plans, even changing supervisors. Yet other than occasional fleeting improvement, the problems remained.
Finally, after years of low sales, alienated coworkers, and numerous customer complaints, the company decided to fire Edward. However, ...
Get Hard-Won Wisdom now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
