CHAPTER
6
CONFLICT RESOLUTION
PREVENTING THE SHOOTOUT AT THE NOT-OK CORRAL (When Faced with a Contentious Meeting, Apply the Monks Technique)
The board of directors had two armed camps: camp one—fire the CEO; camp two—retain the CEO. The upcoming board meeting would decide his fate. With lines drawn and sides taken, tensions were high. Trouble brewed.
The board brought me in to facilitate the meeting. As everyone took seats around the conference-room table, board members sat according to the side of the issue they were on. Small talk was very small, and strained.
I began the meeting by stating the issue before them, and the importance of how ...
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