April 2017
Intermediate to advanced
600 pages
6h 6m
English
book
Harvard Business Review Emotional Intelligence Collection (4 Books) (HBR Emotional Intelligence Series)
by Harvard Business Review, Daniel Goleman, Ellen Langer, Christina Congleton, Annie McKee
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5
Emotional Agility
How Effective Leaders Manage Their Thoughts and Feelings
By Susan David and Christina Congleton
Sixteen thousand—that’s how many words we speak, on average, each day. So imagine how many unspoken ones course through our minds. Most of them are not facts but evaluations and judgments entwined with emotions—some positive and helpful (I’ve worked hard and I can ace this presentation; This issue is worth speaking up about; The new VP seems approachable), others negative and less so (He’s purposely ignoring me; I’m going to make a fool of myself; I’m a fake).
The prevailing wisdom says that difficult thoughts and feelings have no place at the office: Executives, and particularly leaders, should be either stoic or cheerful; they ...