8
How Facebook Uses Empathy to Keep User Data Safe
By Melissa Luu-Van
Online security often focuses on technical details: software, hardware, vulnerabilities, and the like. But effective security is driven as much by people as it is by technology. After all, the point is to protect the consumers, employees, and partners who use our products.
The ways those people interact with technology and each other can completely change the effectiveness of your security strategy. So security products and tools must take into account the human context of the problems they’re solving—and that requires empathy.
At Facebook, empathy helps us create solutions that work because they’re designed around our users’ experiences and well-being. Specifically, we see ...
Get Harvard Business Review Emotional Intelligence Collection (4 Books) (HBR Emotional Intelligence Series) now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
