October 2017
Beginner
384 pages
8h 3m
English
book
Harvard Business Review Everyday Emotional Intelligence
by Harvard Business Review, Daniel Goleman, Richard E. Boyatzis, Annie McKee, Sydney Finkelstein
Content preview from Harvard Business Review Everyday Emotional Intelligence
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CHAPTER 4
A Vocabulary for Your Emotions
by Susan David
DEALING EFFECTIVELY WITH EMOTIONS is a key leadership skill. And naming our emotions—what psychologists call labeling—is an important first step in dealing with them effectively. But it’s harder than it sounds: Many of us struggle to identify what exactly we are feeling, and oftentimes the most obvious label isn’t actually the most accurate.
There are a variety of reasons why this is so difficult: We’ve been trained to believe that strong emotions should be suppressed. We have certain (sometimes unspoken) societal and organizational rules against expressing them. Or we’ve never learned a language to accurately describe our emotions. Consider these two examples:
Neena is in a meeting with ...
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