October 2017
Beginner
384 pages
8h 3m
English
book
Harvard Business Review Everyday Emotional Intelligence
by Harvard Business Review, Daniel Goleman, Richard E. Boyatzis, Annie McKee, Sydney Finkelstein
Content preview from Harvard Business Review Everyday Emotional Intelligence
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
CHAPTER 12
Giving Difficult Feedback
by Monique Valcour
OVER THE YEARS, I’VE ASKED hundreds of executive students what skills they believe are essential for leaders. “The ability to give tough feedback” comes up frequently. But what exactly is “tough feedback”? The phrase connotes bad news, like when you have to tell a team member that they’ve screwed up on something important. “Tough” also signifies the way we think we need to be when giving negative feedback: firm, resolute, and unyielding.
But “tough” also points to the discomfort some of us experience when giving negative feedback, and to the challenge of doing so in a way that motivates change instead of making the other person feel defensive. Managers fall into a number of common traps ...
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