Chapter 1. Messages from Bosses to Employees: Arrogance and Alienation in Organizations


“Working here is truly an unbelievable experience. They treat you with respect, pay you well, and empower you. They use your ideas to solve problems. They encourage you to be yourself. I love going to work.”

 --Employee of Southwest Airlines, the company ranked number one in Fortune magazine's 1998 list of the “100 Best Companies to Work for in America”

You'd think that organizations would work harder to earn their workers' devotion and allegiance; after all, no psychological force helps in the achievement of organizational goals more than employees' identification with the companies for which they work. Employee initiative, risk-taking, and expressions of ...

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