Chapter 5. What Money Can't Buy, and How to Buy It: Changing Bosses' Messages

“Runs-on-schedule” is a measure of success commonly used by steel manufacturers. Investigations using this index have found that a mill's success is heavily affected by how well it is managing the three Rs of organization life: Rewards, Respect, and Recognition. Specifically, the management package that is characteristic of plants with near-perfect records of successful “runs-on-schedule” contains gain sharing, a plentiful array of opportunities for training, employment security, and the use of teams to solve work problems. Ninety-eight percent of the plants with this package had runs that were on schedule. In contrast, those that were organized along more traditional ...

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