August 2011
Beginner
25 pages
50m
English
Content preview from HBR Guide to Better Business Writing, 2nd Edition
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Is Your E-mail Concise—or Curt?
by David Silverman
A reader of my blog on HBR.org wrote with the following query:
I manage 15 staff who are scattered about. I e-mail them since it’s the easiest way for me to communicate with all of them at the same time. Often my e-mails are very short and to the point. It’s business. Two staff see that as my being harsh and have no problem letting me know that.
Here’s an example: “Would you please update these primary care providers in the database, including addresses and phone numbers?”
Six days later, I sent this follow-up to my initial request: “I would like this taken care of by Thursday this week. If you are having trouble getting this done, please let me know.”
In return, my employee sent me a four-paragraph ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.