Chapter 1

Pull Together a Winning Team

If you’ve ever led a team, you’ve dealt with maddening members: Those who dominate meetings. Slowpokes who analyze every problem from every angle when the schedule is tight. Those who harp on reasons not to support decisions the group made months ago. Quiet folks who say nothing in meetings, but then complain endlessly at the coffee station about decisions that were made in their presence. Those who compete for “resident expert” status without actually contributing much at all.

You may have wondered: Do they stay up all night thinking of ways to torment me? What’s wrong with them? Why can’t they be more like me?

That’s a common—though a bit melodramatic—response to the challenge of leading a team of diverse ...

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