June 2015
Beginner
192 pages
2h 52m
English
Content preview from HBR Guide to Leading Teams (HBR Guide Series)Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 9
Hold People Accountable
When do you start holding the team accountable for its work? Right away.
Don’t wait for deadlines to slip—or even for someone to show up 15 minutes late more than once. An accountable team strives for continuous improvement from the outset. There’s no time like the present to become more efficient and effective as a group.
Initially, focus your accountability discussions on the team as a whole. Use them to build trust and develop skills in giving and receiving useful feedback. Then you can start having more difficult conversations about individual performance.
Team Accountability
Start small and simple. Do a brief “plus/delta” at the end of every meeting, asking “What did we do well today? What do we need to ...