HBR Guide to Thinking Strategically (HBR Guide Series)

CHAPTER 28

When Your Boss Gives You Conflicting Messages

by Len Schlesinger and Charlie Kiefer

Managers routinely give employees conflicting messages with respect to their objectives: “Be innovative” and “Follow established protocol.” “Take risks” and “Don’t expose the company to bad press.” “Focus on the company’s number-one initiative” and “All of these projects are a priority.”

At an organizational level, conflicting goals can be conquered by a carefully set execution plan, as outlined in chapter 18. But on an individual basis, navigating conflicting instructions can be both difficult and confusing. And while some managers may acknowledge the inconsistencies and ambiguities in these objectives, others may not. As an employee, how do you respond ...