CHAPTER 17

When to Stop Deliberating and Just Make the Call

by Thomas H. Davenport

You’ve come up with ideas, narrowed down your options, and looked at the available data. You’ve asked all the right questions to guide your choice. And yet, for some reason, you just can’t pull the trigger on a decision. What’s the holdup?

Whether you’ve experienced this indecision yourself or you’ve known a leader or executive with the habit, it can be incredibly problematic—and potentially damaging—to sit on decisions. Waiting too long to decide can slow businesses down, frustrate employees, and mean missing critical opportunities. When should you just make a choice versus gathering more data or cogitating on it longer?

In order to figure out whether a decision ...

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