CHAPTER 5

Making Compassion a Habit

by Annie McKee and Kandi Wiens

“I am sick to death of the ridiculous situations I have to deal with at work. The pettiness, the politics, the stupidity—it’s out of control. This kind of thing stresses me out to the max.”

Stress is a happiness killer. And life is just too short to be unhappy at work. But we hear this kind of thing all the time from leaders in industries as varied as financial services, education, pharmaceuticals, and health care. In our coaching and consulting, we’re seeing a spike in the number of leaders who used to love their jobs but now say things like “I’m not sure it’s worth it anymore.” They’re burned out—emotionally exhausted and cynical—as a result of chronic and acute work stress. ...

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