CHAPTER 21

Make Yourself Available to Remote Employees

by Sabina Nawaz

In the global transition from corporate hallways to home offices, we’ve left something behind: meaningful access to managers. Gone are the instant answers to unblock progress, information streams that managers are privy to before the rest of the organization, informal feedback and coaching while walking together after a meeting, and predictable processes and structures for communicating about work and ensuring mutual accountability.

One of my coaching clients, a senior director, started working remotely during the pandemic and struggled with the transition. During a coaching call, he lamented, “I’m stalled because I don’t know how to connect with my manager on the less-formal ...

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