CHAPTER 24
How to Manage a Remote Employee Who’s Struggling to Perform
by Ron Carucci
“You need to make Anil do his job!”
My client—let’s call her Robin—received this text from her sales manager during their virtual leadership meeting. Like many managers today, Robin is feeling the pressure of remotely running a $1.5 billion division of a food manufacturer.
Anil, her customer operations manager, was a strong performer back in the office. Remote work, however, has not been kind to him. Though he claimed to have his tasks under control, with three children under 10 and a wife who also works, things were falling through the cracks. Salespeople had begun to receive complaints from desperate restaurant customers. Orders were arriving incorrectly and ...
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