CHAPTER 2
To Improve Your Team, First Work on Yourself
by Jennifer Porter
A colleague and I were recently meeting with a CEO and his leadership team, observing them as they discussed how to improve their annual planning process. As the team of 10 explored their current process, the conversation got heated. The team had been talking for 45 minutes, but it wasn’t clear who was leading the discussion or what their objectives were. Many comments were off-topic, and they were not getting closer to answers.
We paused the meeting and posed this question: How are you reacting to this conversation and what in you is causing your reaction?
We were met with blank stares. They asked us to repeat the question, seemingly surprised that we had asked them to ...
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