CHAPTER 4
Do You Really Trust Your Team?
by Amy Jen Su
Trust is a frequently used word. Just in the last month, consider how many times you’ve used it in thinking about your team:
- If I felt more trust in her, I’d give her more responsibility.
- One of the goals for our retreat is to build trust among employees.
- It’s important that other groups in the organization trust my team.
While we talk a lot about trust, what do we really mean when we make these statements? Why does building trust matter so much? And what can we do as leaders to increase trust on our teams?
The why part may be easier to answer. Much has been written about trust and its importance in determining employee engagement, team alignment, and how comfortable a leader is delegating ...
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