CHAPTER 14

How to Retain and Engage Your B Players

by Liz Kislik

We’ve heard for decades that we should only hire A players and should even try to cut non–A players from our teams. But not only do the criteria for being an A player vary significantly by company, it’s unrealistic to think you can work only with A players. Further, as demonstrated by Google’s Aristotle project, a study of what makes teams effective, this preference for A players ignores the deep value that the people you may think of as B players actually provide.

As I’ve seen in companies of all sizes and industries, stars often struggle to adapt to the culture and may not collaborate well with colleagues. B players, on the other hand, are often less concerned about their personal ...

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