CHAPTER 23

Tips for Managing an Underperformer

by Liz Kislik

Flexible and remote work arrangements are here to stay. As the manager of a remote team, you can’t afford to ignore underperformance from remote workers, whether they’re temporarily at home, working in local branch offices, or half a world away.

Although you might assume that managing an under-performer in a remote environment would be more challenging (who wants to have a series of difficult conversations over Zoom?), there’s actually an upside. You may actually be more effective in handling the situation because you have to plan and structure your interactions, rather than catching up in the hallway or waiting for them to stop by when you’re in the office. Here are five things you ...

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