CHAPTER 10
How to Pick the Right Automation Project
by Bhaskar Ghosh, Rajendra Prasad, and Gayathri Pallail
Whenever a new wave of technology splashes onto the scene, managers face the same questions: Where do we start applying it first? Do we go after the low-hanging fruit that will produce quick wins and build the case for more ambitious projects? Or should we strategically focus, with no delay, on the applications that will give us a decisive edge over competitors?
Right now, with the arrival of a revolutionary set of technologies for automating knowledge work—artificial intelligence in particular—we see teams grappling with these questions at high levels in organizations. So, where should you start?
Instead of framing your goals in terms ...
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