HBR Guide to AI Basics for Managers

CHAPTER 13

A Better Way to Onboard AI

by Boris Babic, Daniel L. Chen, Theodoros Evgeniou, and Anne-Laure Fayard

In a 2018 Workforce Institute survey of 3,000 managers across eight industrialized nations, the majority of respondents described artificial intelligence as a valuable productivity tool.

It’s easy to see why: AI brings tangible benefits in processing speed, accuracy, and consistency, which is why many professionals now rely on it. Some medical specialists, for example, use AI tools to help make diagnoses and decisions about treatment.

But respondents to that survey also expressed fears that AI would take their jobs. They are not alone. The Guardian recently reported that more than 6 million workers in the United Kingdom fear being replaced ...