CHAPTER 1
Change Is Hard. Here’s How to Make It Less Painful.
Every leader has had the experience of sharing an organizational change—a new system or process, a corporate restructure, a shift in the business model—and getting a less-than-positive response from their team. Sometimes the reaction is subtle: lowered eyes, tightened lips, silence. With a more confident or vocal team, you might get questions about whether the change is necessary, complaints about “yet another thing to do,” and lots of reasons why this just isn’t a good time for a big shift.
Why is change so hard for us?
Blame our history as a species. Until the past few generations, most people’s lives stayed very much the same from beginning to end: People grew ...
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