HBR Guides to Emotional Intelligence at Work Collection (5 Books) (HBR Guide Series)

HBR Guides to Emotional Intelligence at Work Collection (5 Books) (HBR Guide Series)

by Harvard Business Review, Karen Dillon, Amy Gallo
Released November 2017
Publisher(s): Harvard Business Review Press
ISBN: 9781633694187

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Book description

A set of guides for understanding, using, and managing your emotions.

Emotional intelligence has been shown to be more important than other competencies in determining outstanding leadership. Emotions drive some of our most critical professional interactions--whether you're inspiring your team to higher performance, persuading your boss to see something from your point of view, dealing with difficult colleagues, or managing your own stress level. Indeed, knowing how to manage emotions has become one of the crucial criteria in hiring and promotion.

This specially priced five-volume set includes books from the HBR Guide series on the topics of Emotional Intelligence, Office Politics, Dealing with Conflict, Managing Stress at Work, and Managing Up and Across.

You’ll learn how to:

  • Monitor and channel your moods and reactions
  • Determine your emotional intelligence strengths and weaknesses
  • Deal with difficult people
  • Understand when to resolve a conflict head-on--and when to let it go
  • Influence others across the organization
  • Build supportive alliances with coworkers and colleagues
  • Handle workplace stress in productive ways

Arm yourself with the advice you need to succeed on the job with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Table of contents

  1. Compilation Contents
  2. HBR Guide to Emotional Intelligence by Harvard Business Review
    1. What You’ll Learn
    2. Contents
    3. Section One: What Is Emotional Intelligence?
      1. 1. Leading by Feel
      2. 2. Do You Lead with Emotional Intelligence?
    4. Section Two: Self-Awareness: Understand Your Emotions, Know Your Behaviors
      1. 3. You Can’t Manage Emotions Without Knowing What They Really Are
      2. 4. A Vocabulary for Your Emotions
      3. 5. Are You Sure You Show Respect?
    5. Section Three: Manage Your Emotions
      1. 6. Make Your Emotions Work for You
      2. 7. Defuse a Challenging Interaction
      3. 8. Stay Grounded in Stressful Moments
      4. 9. Recovering from an Emotional Outburst
    6. Section Four: Everyday Emotional Intelligence
      1. 10. Writing Resonant Emails
      2. 11. Running Powerful Meetings
      3. 12. Giving Difficult Feedback
      4. 13. Making Smart Decisions
      5. 14. An Emotional Strategy for Negotiations
      6. 15. Working Across Cultures
    7. Section Five: Dealing with Difficult People
      1. 16. Make Your Enemies Your Allies
      2. 17. How to Deal with a Passive-Aggressive Colleague
      3. 18. What to Do If You’re a Toxic Handler
    8. Section Six: Understand Empathy
      1. 19. What Is Empathy?
      2. 20. Beyond Empathy: The Power of Compassion
    9. Section Seven: Build Your Resilience
      1. 21. Resilience in the Moment
      2. 22. Cultivate Resilience in Tough Times
      3. 23. Practice Self-Compassion
      4. 24. Don’t Endure; Recharge
      5. 25. How Resilient Are You?
    10. Section Eight: Developing Emotional Intelligence on Your Team
      1. 26. How to Help Someone Develop Emotional Intelligence
      2. 27. Handling Emotional Outbursts on Your Team Watch for facts, emotions, and values.
      3. 28. How to Manage Your Emotional Culture
    11. Index
  3. HBR Guide to Office Politics by Karen Dillon
    1. What You’ll Learn
    2. Contents
    3. Introduction
    4. Section 1: Political Challenges with Your Boss
      1. 1. The Boss Who Holds You Back
      2. 2. The Boss Who Pits You Against Your Colleagues
      3. 3. The Control-Freak Boss
      4. 4. The Boss’s Pet
      5. 5. The Disaffected Boss
    5. Section 2: Political Challenges with Your Colleagues
      1. 6. The Hypercompetitive Peer
      2. 7. The Bully
      3. 8. The Clique
      4. 9. The Credit Stealer
      5. 10. Managing a Disgruntled Former Peer
    6. Section 3: Political Challenges in Your Organization
      1. 11. Surviving the Office Outing
      2. 12. Lasting Through Layoffs
    7. Section 4: Build Your Skills
      1. 13. Managing Conflict Constructively
      2. 14. Conducting Difficult Conversations
      3. 15. Working with People You Just Can’t Stand
      4. 16. Forging Alliances
    8. Index
    9. About the Author
  4. HBR Guide to Dealing with Conflict by Amy Gallo
    1. What You’ll Learn
    2. Contents
    3. Preface
    4. Introduction: A Practical Plan for Dealing with Conflict
    5. Section One: Preparing for Conflict Before It Happens
      1. 1. Types of Conflict
      2. 2. Your Options for Handling Conflict
      3. 3. Recognize Your Natural Tendency
    6. Section Two: Managing a Conflict
      1. 4. Assess the Situation
      2. 5. Get Ready for the Conversation
      3. 6. Have a Productive Conversation
    7. Section Three: Resolving a Conflict
      1. 7. Get to a Resolution and Make a Plan
      2. 8. Repair the Relationship
      3. 9. Navigate Common Situations
    8. Sources
    9. Featured Experts
    10. Index
    11. About the Author
  5. HBR Guide to Managing Stress at Work by Harvard Business Review
    1. What You’ll learn
    2. Contents
    3. Introduction: Nine Ways Successful People Defeat Stress
    4. Section 1: Understanding How You’re Wired
      1. 1. Are You Working Too Hard? A Conversation with Herbert Benson, MD
      2. 2. Overloaded Circuits: Why Smart People Underperform
    5. Section 2: Renewing Your Energy
      1. 3. Manage Your Energy, Not Your Time
      2. 4. Why Great Performers Sleep More
    6. Section 3: Improving Your Work/Life Balance
      1. 5. No, You Can’t Have It All
      2. 6. Making Time Off Predictable—and Required
      3. 7. Winning Support for Flexible Work
      4. 8. How Two-Career Couples Stay Happy
      5. 9. Don’t Take a Bad Day Home with You
    7. Section 4: Finding The Tools That Work For You
      1. 10. Positive Intelligence
      2. 11. Real Leaders Have Real Lives
      3. 12. A Practical Plan for When You Feel Overwhelmed
      4. 13. Desk Yoga: 6 Poses You Won’t Be Embarrassed to Do—Even in an Open Environment
      5. 14. Diversify Yourself
    8. Index
  6. HBR Guide to Managing Up and Across by Harvard Business Review
    1. What You'll Learn
    2. Contents
    3. Section 1: Managing Up
      1. Managing Your Boss
      2. Winning Over Your New Boss
      3. Steps for Presenting Problems or Opportunities to Your Boss
      4. Manage Up with Your Mentor's Guidance
      5. Change the Way You Persuade
      6. Get to Know Your Boss's Boss
      7. How to Make Your Boss Look Good--Without Becoming a Sycophant
      8. Stop Being Micromanaged
      9. Dealing with Your Incompetent Boss
      10. Coping with a Conflict-Averse Boss
      11. How to Give Your Boss Feedback
      12. Managing Multiple Bosses
    4. Section 2: Managing Across
      1. What Makes a Leader?
      2. The Discipline of Teams
      3. Managing Remote Relationships
      4. A Smarter Way to Network
      5. How to Deal with Office Politics
      6. Make Your Enemies Your Allies
      7. The Necessary Art of Persuasion
      8. Three Ways Not to Persuade
      9. Harnessing the Science of Persuasion
      10. How to Get Your Colleagues' Attention
      11. Collaborating Across Generations
      12. When the Direct Approach Backfires, Try Indirect Influence
    5. Index

Product information

  • Title: HBR Guides to Emotional Intelligence at Work Collection (5 Books) (HBR Guide Series)
  • Author(s): Harvard Business Review, Karen Dillon, Amy Gallo
  • Release date: November 2017
  • Publisher(s): Harvard Business Review Press
  • ISBN: 9781633694187