CHAPTER 26

How to Help Someone Develop Emotional Intelligence

by Annie McKee

It’s easy to point fingers at those in the office who lack basic self-awareness or social skill. Whether clueless colleagues or brutish bosses, these people make life challenging for the rest of us, ruining the dynamic of work teams and shattering productivity and morale. But in fact most of us can stand to improve our emotional intelligence. Even those of us who are adept extroverts can learn how to become more empathetic; those who are kind givers can learn to be more persuasive.

As a manager, it’s up to you to develop the emotional intelligence of your direct reports—whether they are socially awkward, downright nasty, or simply looking to become more influential. ...

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