Chapter 4
A Better Way to Deliver Bad News
by Jean-François Manzoni
A summary of the full-length HBR article by Jean-François Manzoni, highlighting key ideas.
IDEA IN BRIEF
That dreaded moment has come: You’re delivering critical feedback to an employee. Despite your best efforts, the conversation is a disaster: tempers flare, the employee gets defensive, your relationship grows strained.
What happened? Like most managers, you probably inadvertently sabotaged the meeting—preparing for it in a way that stifled honest discussion and prevented you from delivering feedback effectively.
In other words, you most likely engaged in restrictive framing—a narrow, binary, and frozen approach to feedback: You initiated the conversation without considering ...
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