What Makes a Leader?

A summary of the full-length HBR article by Daniel Goleman, highlighting key ideas.


Are you so intent on meeting deadlines or hitting financial targets that you’re neglecting working relationships? Do you often interrupt colleagues? Fail to ask them what else is on their plates?

If you nodded “yes” to any of these questions, you may have zeroed in on what’s getting in the way of your ability to work well with people at all levels, across silos, and with personalities that may be very different from your own. Managing across requires emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skill. Developing emotional intelligence will help you better understand your own—and ...

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