HBR Insights Future of Business Boxed Set (8 Books)

 

9

THE AVOIDABLE MISTAKES EXECUTIVES CONTINUE TO MAKE AFTER A DATA BREACH

by Bill Bourdon

The past few years have taught us that companies will be breached and consumer data will be stolen. Still, top executives continue to stumble in the way they respond to an attack, magnifying and extending the damage both to their reputation and their customers.

In analyzing the top breaches over the past few years, it is clear that executives make a set of common mistakes, which is surprising given that so many companies, often led by otherwise effective leaders, fail to learn from the botched responses and mishandled situations of the companies that were breached before them.

Here are the missteps executives make time and again, and advice for avoiding ...