HBR's 10 Must Reads on Making Smart Decisions (with featured article "Before You Make That Big Decision..." by Daniel Kahneman, Dan Lovallo, and Olivier Sibony)

Index

accountability, 52–53, 59, 96, 97

action, dialogue and, 63–70

active listening, 79, 92

adaptability, 111

advocacy

gridlock and, 90

vs. inquiry, 76–81, 86–87

affect heuristic, 25, 30

affective conflict, 81, 82

“agree” decision role (in RAPID model), 98–99, 100

alternatives, evaluation of, 31–32, 91, 134

ambiguity, 110

analytics, 139–140, 141

anchoring bias, 2–5, 21, 26, 33–34

anomalies, 42–43, 50–51

Apple iPhone 4, 45–46, 52, 53–54

associative memory, 23–24

assumption testing, 91

automated systems, 140, 141, 143

availability bias, 26

bad decisions, 1–19, 133, 135, 145–155

bank loans, 8–9, 122–123

Bay of Pigs invasion, 86–87

behavioral economics, 142

biases. See also psychological traps; specific biases

awareness of, 126–127

challenge of ...