The Young and the Clueless

by Kerry A. Bunker, Kathy E. Kram, and Sharon Ting

IN MANY WAYS, 36-year-old Charles Armstrong is a natural leader. He’s brilliant, creative, energetic, aggressive—a strategic and financial genius. He’s risen quickly through the ranks due to his keen business instincts and proven ability to deliver bottom-line results, at times jumping from one organization to another to leapfrog through the hierarchy. But now his current job is on the line. A division president at an international consumer products company, he’s just uncovered a major production setback on a heavily promoted new product. Thousands of orders have been delayed, customers are furious, and the company’s stock price has plummeted since the news went public. ...

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