April 2019
Beginner
208 pages
4h 26m
English
PLEASE ANSWER TWO quick questions:
Everyone we ask says yes to the first question, but answers diverge in response to the second. Academics lean toward yes, but businesspeople and lawyers often hesitate. In legal disputes, contested insurance claims, and similarly adversarial negotiations, they point out, the other party is likely to open with an inflated claim or a lowball offer. If the other side’s position is unreasonable, these practitioners suggest, it makes little sense to be reasonable yourself.
Suppose a customer claims that a problem with a product ...