HBR's 10 Must Reads on Talent (with bonus article "Building a Game-Changing Talent Strategy" by Douglas A. Ready, Linda A. Hill, and Robert J. Thomas)

The Power of Hidden Teams

by Marcus Buckingham and Ashley Goodall

TWO NURSES. SAME JOB; DIFFERENT HOSPITALS. One provides great care for patients, the other doesn’t. Why?

Jordan has worked at Stanford Health Care as a clinical nurse in the orthopedic department for the past three years. In a recent interview with us, she described how thrilled she is to be in a role whose entire purpose is helping people get better one by one. In particular, she loves what she calls the interdisciplinary approach, in which the family, the case manager, the physical therapist, the physician, the occupational therapist, the social worker, and the nurse all come together to choose the best care for each patient.

Fritz has been a clinical nurse for about the same ...